Last updated: February 14, 2022
This Policy describes: (1) the types of Personal Information we may collect; (2) the purposes for which we collect Personal Information; (3) the parties with whom we may share this information; (4) your rights and choices; (5) how to contact us with your questions or concerns; (6) and the measures we take to protect Personal Information.
Personal Information We May Collect or Receive
Depending on the context in which you interact with us, we may collect or receive the following types of information, including Personal Information, from and about you:
- When you submit requests or post materials or inquiries on our Website (including when registering for content such whitepapers and requesting additional information, services, or support from us), we may collect your name, title, company name, address, phone number, and email address, and certain company information.
- When you correspond with us via email, we may collect the Personal Information included in your email.
- We may obtain Personal Information from third-party business partners such as the contact details of prospects and sale leads from our resellers.
- Any Personal Information you submit in a bulletin board or chat room on our Website.
- Any Personal Information you submit there will be posted online and can be read, collected, or used by other website visitors of these forums. We are not responsible for third party use of the Personal information you choose to submit in these forums. We also reserve the right, at our sole discretion, to remove any content you may post on our Website.
- Like many websites, we use “cookies” to collect visitor information. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. If you have provided your name or other contact information to us via a web form, we are able to link that information back to the cookie. Using cookies makes it possible for us to recognize your browser when you visit and to tell us whether customers and visitors have visited the Website previously. This information may also be used to provide you with information that we believe to be relevant to you based on your actions on our Website.
We may collect Personal Information from our existing and prospective Customers, vendors, and partners:
- When Customers register to use the Software Services (and related services, such as training and customer support), we require them to provide us with contact information (such as name, company name, phone number, and email address). They may voluntarily decide to communicate additional Personal Information (such as title, department name, fax number, and additional company information, such as mailing address, annual revenues, number of employees, or industry). We will use the email address provided during the registration process to generate a username and temporary password for Customers. Customers will be invited to login to change their password.
- We collect information about Customers’ use of the Software Services including in a log file (e.g;, when a user logs, its use of the system).
- With Customers’ consent, we may post Customers’ testimonials, which may include Personal Information such as their name, on the Website about their use of the Software Services.
- Customers contact details to send them information about our products or services.Personal Information of Vendors’ and Partners’ Employees as provided by Vendors or Partner for purposes of the vendor’s services or in furtherance of the relevant partner relationship.
How We May Use Personal Information
We may use the information that we collect about you or that you provide to us, including any Personal Information, in the following ways:
- We use data we collect to provide the Website and Software Services that we offer. This includes operating, maintaining, and providing you with all the content and features of the Website and Software Services.
- To inform you about Compute Software and our products, services and partners, including to send you marketing promotions.
- To diagnose and resolve issues with and otherwise improve our Website or Software Services.
- To protect the security of our services, employees and users, detect and prevent fraud, and to resolve disputes.
- To send administrative information to you, for example, information regarding the services and changes to our terms, conditions, and policies of our Website and Software Services.
- To carry out our obligations and enforce our rights arising from any agreements between you and us.
- To understand usage patterns on the Website and Software Services.
- To set up the Software Services for individuals and their organizations.
- In connection with prospective service engagements, partnerships or vendor relationships.
How We May Share Personal Information
We may disclose your Personal Information as follows:
- To our affiliates or subsidiaries as necessary to provide our products and services.
- To our service providers in support of our business. We do not authorize these service providers to use or disclose your Personal Information except as necessary to perform certain services on our behalf or comply with legal requirements. We require these service providers to safeguard the privacy and security of personal information they process on our behalf.
- To an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
- We may disclose your Personal Information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
We do not share your Personal Information with third parties or unaffiliated companies for their marketing purposes unless you opt-in to that sharing.
Your Rights and Choices
We seek to provide you with choices regarding the Personal Information you provide to us.
- Marketing communications from Compute Software. If you do not wish to receive email marketing communication from us, you can opt-out by sending an email to firstname.lastname@example.org. You can also unsubscribe from email marketing communications by following the instructions contained in the marketing messages you receive. Even if you opt-out or unsubscribe, we can send you certain communications relating to the Service, such as administrative messages that are considered part of your account membership. You cannot opt-out of receiving those messages. Where required under applicable law, we will only send you marketing communications with your consent
- Right of access, deletion, correction of your Personal Information. Subject to applicable law, you may have the rights to request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, and have the information blocked or deleted, as appropriate. These rights may be limited in some circumstances by local law. To exercise these rights, please contact us as set forth below in the how to contact us section.
- Customers account information. You can update, edit or remove your account information at any time by logging into the Website.
- If you are a California Resident, see Your California Privacy Rights in section 7 below.
- If you are in the EU, see GDPR in section 6 below.
You can choose not to provide us with your Personal Information, but if you do not provide us with your Personal Information when we request it, we may not be able to provide you with our full range of products and services, or provide a service appropriately tailored to you.
The EU General Data Protection Regulation (“GDPR”) went into effect on May 25, 2018 and ushered in the most sweeping set of data protection, privacy and data transfer regulations to date. If a company uses third party data processors to collect, transmit, host or analyze personal data of EU citizens, the GDPR requires the company use processors who guarantee their ability to implement the technical and organizational requirements of the GDPR.
The Compute Software branded products, and the processing of customer data within the Compute Software branded products, are compliant with the GDPR. To formalize this commitment, we have added the Compute Software Data Processing Addendum to our contractual commitments to our customers. Among other things, these terms obligate Compute Software to:
- Process personal data based on customer instructions or applicable laws
- Ensure that personnel accessing personal data are subject to confidentiality duties
- Apply technical and administrative measures to protect personal data
- Assist customers in responding to requests from individuals about their personal data
- Assist customers in fulfilling their legal duties including regarding notification of data breach
- Delete personal data at the conclusion of the contracted services except where retention is required or permitted by law
- Provide customers with information required to fulfill regulatory and audit obligations
- Obtain customer consent when engaging a sub-processor to process personal data in connection with the Compute Software branded products.
Your California Privacy Rights
This section provides additional details about the personal information we may collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA”.
We share this information with the categories of third parties described in the How We May Share Personal Information (Section 4) above. Compute Software does not sell (as the term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt-out). Please note that we may use third-party cookies for our advertising purposes as further described in section 14 below.
Subject to certain limitations, the CCPA provides California consumers a number of rights, specifically:
- the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information);
- to delete their personal information;
- to opt-out of any “sales” that may be occurring; and
- to not be discriminated against you for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us as set out in the How to Contact Us section below.
We will verify your request using the information we currently hold about you, including email address. Further information may be required in order to identify you. Consumers can also designate an authorised agent to exercise these rights on their behalf.
We take reasonable steps given the context of the engagement in which data is provided to protect your Personal Information from loss, misuse, interference, unauthorized access, disclosure, alteration, and destruction. However, the security of information transmitted through the Internet can never be guaranteed and is not entirely within our control.
Where you receive a password for access to certain parts of our Website or the Software Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
International Transfer of Personal Information
We do not share your Personal Information with third parties, unless it is necessary to carry out your request, for our professional or legitimate business needs, or as required or permitted by law. Where we do transfer your Personal Information to third parties or service providers, appropriate arrangements will be made in order to ensure correct and secure data processing in compliance with applicable data protection law.
We store Personal Information within the EEA, the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such Personal Information from around the world, including from other countries in Compute Software has operations. Therefore, your personal information may be processed outside of the EEA and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA.
In this event, we will ensure that the recipient of your Personal Information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.
We have implemented safeguards to ensure an adequate level of data protection where your personal information is transferred to countries outside the EEA, such as:
(a) the recipient country has an adequacy decision from the European Commission;
(b) the European Commission’s Standard Contractual Clauses for the transfer of personal information; or
(c) Compute Software participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework; however, we do not rely on the Privacy Shield as a lawful mechanism to transfer personal information from the EU, United Kingdom, or Switzerland. Where the recipient is located in the United States, it may be a certified participant of the EU-US Privacy Shield or Swiss Privacy Shield Framework.
Privacy Shield Frameworks:
Compute Software abides by and has certified adherence to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce; however, we do not rely on the Privacy Shield as a lawful mechanism to transfer Personal Information from the EU, United Kingdom, or Switzerland. For more information on the Privacy Shield frameworks, and to view the scope of Compute Software’s certification, please visit https://www.privacyshield.gov/list. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. For residual Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction
The Federal Trade Commission has investigation and enforcement authority over our compliance with the Privacy Shield.
If we have received your Personal Information under the Privacy Shield and subsequently transfer it to a third-party service provider for processing, we will remain responsible if they process your personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, Compute Software commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Compute Software at: email@example.com.
Compute Software has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland.
Links to Other Websites
Our website may contain links to websites of third parties who: (1) are not affiliated with us; (2) are outside our control; or (3) are not covered by this Policy (“Third-Party Websites”). Links provided to Third-Party Websites on our Website are provided only as a convenience to you. The inclusion of any link does not imply its reliability or an endorsement by us of the content or security. We are not responsible for the privacy practices of Third-Party Websites, which may collect and use information from you in a manner different than how we do so. Accordingly, the use of such Third-Party Websites is entirely at your own risk. For relevant information, you should review the privacy statements or policies of any Third-Party Websites before using them. Other parties may collect information about your online activities over time and across different websites when you use our Website or Services.
Changes to Our Policy
We reserve the right to modify this Policy at any time, so please review it frequently to see when the Policy was last revised. Any changes to this Policy will become effective when we post the revised Policy on our Website or via the Software Services. Your continued use of the Website or Software Services is deemed to be acceptance of such changes, to the extent permitted under applicable law.
This Website is not designed to collect Personal Information from children who are under 13 years of age. We do not intend to or knowingly collect such information.
Do Not Track Disclosures
Cookies and Web Beacons
Web beacons (also known as internet tags, pixel tags, and clear GIFs) are clear electronic images that can recognize certain types of information on your computer, such as the type of browser used to view a website page, when you viewed a particular site linked to the Web beacon, and a description of a site tied to the Web beacon. Certain pages on our Website may contain such Web beacons, which Compute Software uses to operate and improve the Website.
How to Control Cookies?
Compute Software complies with privacy laws that control cookies for users throughout the world, including the EU. Those users can modify their cookie settings when they first visit our website, or by accessing their cookie settings. For all other users, by using this Website, you agree that we can place cookies on your computer or device as explained above. However, you can stop cookies being downloaded to your computer by selecting the appropriate settings on your browser. Most browsers will allow you to see what cookies you have and delete them on an individual basis or block cookies from particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including your preference to opt-out from cookies as this itself requires an opt-out cookie to have been set. For more information on how to modify your browser settings to block or filter cookies, see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.
Please bear in mind that removing or blocking cookies can affect your user experience and without cookies, you may not be able to take full advantage of our Website features.
We may modify or amend this Cookie information from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page, and such modified or amended information shall be effective as to you and your information as of that revision date. We encourage you to periodically review this Cookie section to be informed about how we are using cookies.
How to Contact Us
If you have questions about this Policy, the Website or the Software Services, would like to opt-out from certain services, or to exercise your rights, contact us at firstname.lastname@example.org.